REFUND and RETURN POLICY

Moving to a virtual boutique changes how we have operated and branded our one-of-a-kind concept so I struggled with the idea of yet another change. I had just spent time, energy and money converting my garage yet it became obvious it wasn’t a long term option.  I thought..How do I do this without losing the whole focus, continuing to be an affordable resource, continue to keep costs down, stay relevant and true to my vision and mission, have the funds for my nonprofit.., but most importantly how could I be there for my local "tribe" who made everything possible in the first place by supporting,donating and shopping at the boutique..if there's no store to browse on your lunch break, try on things before you buy, see in real time how we were making a difference or drop off your donations and use the coupon in one visit????

Accepting and depending on donations was the key to our success.

• It kept overhead costs down which allowed us to price things lower than our local thrift stores.
• The 25% off coupon we gave when items were donated was an added incentive for customers that not only kept new inventory coming in but it also brought women back in to shop and get a substantial discount on already low prices.
• The nonprofit aspect allowed women to give back knowing it supported a cause that had been doing charitable work before Curvy GURLZ Boutique was even opened. The small family and volunteer grassroots vibe was appealing.
• The "donate where you shop" aspect combined with the appreciation of a coupon helped further our unique concept since donating elsewhere might get you a tax receipt but not a discount to shop there.
• Most importantly the whole purpose and conception of Curvy GURLZ was to fund our 501c3 nonprofit which had been operating 100% with personal funds. Every penny made was put right back in to operating costs and our charitable program. What little reserve we had was depleted quickly with our disaster relief response. Even when our efforts went viral, I secured a couple small grants and donations of clothes, supplies, and a few small monetary gifts came in..it was so massive lasting 4 months that we took a hit. The depletion of inventory given out for free, the amount of my customers who were affected and relocated, had lost everything and were now unable to donate or shop also had an effect. In looking back I am still in awe at how massive the reality and impact of what was happening would end up being because in the moment it was surreal and chaotic with no time to process the severity or magnitude so fast the focus was on . What many didn't  know was that I am also a Red Cross volunteer so I was doing double duty, so to speak. I helped set up the initial evacuation center hours before most knew the gravity of the situation and the mass exodus to Chico that would displace 50,000 people in a matter of hours..I have stories about my experience, but that’s for another time.

So for all my local ladies, my fire survivors, and those who have volunteered or donated.. I want to express my sincere gratitude for your continued support through every phase and effort to keep Curvy GURLZ Boutique alive. I hope you will continue to shop and donate as we move into this new venture. Please take the opportunity to help by sharing the website link on your social media platforms.